Privacy policy
1 - Data Controller
Personal data collected on the site is processed by **SASU Hôtel du Lac**, acting as the data controller.
2 - Data collected, purposes, and retention
Data collection is limited to what is strictly necessary (data minimization) to manage our hotel operations.
Type of data | Purpose of processing | Retention period
– Identity and contact details (Surname, first name, email, phone number) | Reservation management, sending confirmations, and customer relations | 3 years from the end of the business relationship
– Billing data (Purchase history, payment methods) | Accounting, invoicing, and compliance with tax obligations | 10 years (statutory accounting requirement)
– Browsing data (Technical cookies) | Proper functioning and security of the website | Maximum of 13 months
3 - Legal basis for processing
In accordance with Article 6 of the GDPR, the processing of your data is based on the following legal grounds:
– Performance of the contract: to process your reservations and provide you with accommodation services.
– Compliance with a legal obligation: for the retention of our billing and accounting records.
– Legitimate interest: to respond to you when you use our contact form.
4 - Data sharing and recipients
Your personal data is strictly confidential. It is intended exclusively for the management and authorized staff of Hôtel du Lac. Under no circumstances is it sold, rented, or transferred to third parties for commercial purposes.
However, it may be transmitted to our technical service providers acting as subcontractors (for example, our booking engine provider or web host) strictly for the purpose of performing their services.
5 - Your rights regarding your data
In accordance with applicable European regulations (GDPR) and the Data Protection Act, you have the following rights regarding your personal information:
– Right of access and rectification: to view or correct inaccurate data.
– Right to erasure (“right to be forgotten”): to request the deletion of your data, subject to our legal retention obligations.
– Right to restriction and objection: to temporarily suspend the use of your data or object to its processing.
– Right to portability: to retrieve your data in a readable format.
6 - Exercer vos droits
To exercise any of these rights or for any questions regarding the protection of your data, you may contact us:
– By email: hoteldeslacs-viry@orange.fr
– By mail: Logis Hôtel des Lac, 19 rue Octave Longuet, 91210 Viry-Châtillon
If, after contacting us, you believe that your data protection rights are not being respected, you may lodge a complaint with the CNIL (Commission Nationale de l’Informatique et des Libertés) via their website: www.cnil.fr.